Frequently Asked Questions

Everything you need to know about your Jen K Online shopping experience.

What is your standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, Jen K Online ships to over 50 countries worldwide. International shipping rates and delivery times are calculated automatically at the time of checkout.

How should I care for my Jen K garments?

To ensure longevity, we recommend following the care label instructions on each piece. Most of our delicate fabrics benefit from cold hand washes and air drying.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.